#Dak gesundheit free#

In order to be able to respond quickly and competently, T-Systems and NFON provided a free support hotline at short notice during the installation phase, which will continue to be offered during the operational phase. In the course of the rollout, DAK-Gesundheit realized that the complexity of the new solution was leading to increased queries from its service agents. The rollout into operations was carried out afterwards as a step-by-step transition of the overall solution in waves of 500 users each. This decision eliminated the restriction of number signaling for outgoing calls. This approach enabled telephony to be used on any end devices via web or mobile app. T-Systems therefore decided to include a cross-platform solution based on its partner NFON. One challenge was mapping DAK call numbers for outgoing calls, because employees were not supposed to be integrated into the DAK infrastructure with their private end devices. This meant that all employees in the home office could be reachable for incoming calls.īut forwarding to private cell phones raised security, cost and usability issues. Incoming calls could therefore be forwarded to business and private employee cell phones.

The result: A short time later, call forwarding was implemented on all terminals outside the DAK environment. Was ist unter Sozialversicherungsausweis zu verstehen Als Sozialversicherungsausweis wird ein Schreiben von der Rentenversicherung bezeichnet, worin unter anderem die Sozialversicherungsnummer steht.

Within a few days, DAK-Gesundheit and T-Systems agreed on a solution package that consisted of numerous technological adjustments, considering relevant security aspects.įirst, call forwarding for incoming calls was simulated and tested on the existing Genesys contact center system. Wer bei der DAK Gesundheit versichert ist, findet zudem Kontaktdaten für weitere Fragen.

Dak gesundheit